Hi, How can I help you?
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Chatbot Icon

Advanced Customer
Support Chatbot

Secure, governed AI chat for your website — with humans when it matters. 
AI Customer Chatbot1

The Challenge

Customers expect instant answers, but fully automated chatbots often fail when conversations become complex.

The Pragatix Solution

The Pragatix Customer Supoprt Chatbot blends AI automation with seamless human handoff, ensuring high-quality customer engagement.

Key Benefits

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Embeddable AI chatbot

Easily embed an AI chatbot into your website or portal to deliver instant, consistent answers without disrupting the user experience. 

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Controlled knowledge sources

Limit responses to approved, trusted content only, reducing hallucinations and ensuring accurate, compliant, and reliable answers.

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Live agent handoff during business

Escalate conversations to a human agent during business hours for complex or sensitive queries needing personal support.

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After-hours
capture

Capture user details and conversation context when agents are offline, ensuring no enquiries or leads are missed outside business hours.

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Automatic chat summaries

Automatically generate concise summaries for every chat session to support follow-ups, reporting, and operational visibility. 

Business Benefits

Improved customer experience

Higher lead conversion

Reduced support workload

Governed and auditable conversations

Typical Use Cases

Customer support

Sales and lead qualification

Product inquiries

Website engagement

Frequently Asked Questions

Yes, users can switch to a live agent during business hours. 

Users can submit a contact request for follow-up. 

Yes, all responses are governed and limited to approved knowledge sources. 

See the chatbot in action or request a demo.